Cancellation & Refund Policy – Bihar Micro Cut

At Bihar Micro Cut, we specialize in precision laser cutting and custom metal fabrication. Since each order is made to customer specifications, we follow a strict Cancellation & Refund Policy as outlined below:

1. Order Confirmation & Processing

• Once an order is placed, it is scheduled for production within 2 days.
• Customers must verify cancellation requests via phone within 2 days of order placement to be eligible for cancellation.
• If production has already started, the order cannot be cancelled under any circumstances.

2. Cancellation Policy

• Eligible for Cancellation: If the cancellation request is made within 2 days of order placement and production has not started, the order can be cancelled.
• Not Eligible for Cancellation: If the production process has started after 2 days, the order cannot be cancelled due to the irreversible nature of laser cutting.

3. No Refund Policy

• Once the cutting or fabrication process begins, the materials cannot be reused, and thus, no refunds will be provided.
• Customers are advised to review their order details carefully before confirming.

4. Exceptional Cases

• If there is a mistake from our side (such as incorrect design or dimensions different from the confirmed order), we will assess the situation and provide a suitable resolution, such as repair or replacement.

I Understand & Accept