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Cancellation & Refund Policy – Bihar Micro Cut
At Bihar Micro Cut, we specialize in precision laser cutting and custom metal fabrication. Since each order is made to customer specifications, we follow a strict Cancellation & Refund Policy as outlined below:
1. Order Confirmation & Processing
Once an order is placed, it is scheduled for production within 2 days.
Customers must verify cancellation requests via phone within 2 days of order placement to be eligible for cancellation.
If production has already started, the order cannot be cancelled under any circumstances.
2. Cancellation Policy
Eligible for Cancellation: If the cancellation request is made within 2 days of order placement and production has not started, the order can be cancelled.
Not Eligible for Cancellation: If the production process has started after 2 days, the order cannot be cancelled due to the irreversible nature of laser cutting.
3. No Refund Policy
Once the cutting or fabrication process begins, the materials cannot be reused, and thus, no refunds will be provided.
Customers are advised to review their order details carefully before confirming.
4. Exceptional Cases
If there is a mistake from our side (such as incorrect design or dimensions different from the confirmed order), we will assess the situation and provide a suitable resolution, such as repair or replacement.